QHow much does it cost to outsource IT to Roca Technologies?
Our pricing is tailored to your business size and needs. Most SMEs find us significantly more cost-effective than employing an in-house IT person. Book a free audit and we'll give you a transparent, itemised quote.
QHow quickly do you respond when something goes wrong?
Our target first response time is under 2 hours. For critical issues affecting your entire team, we treat these as emergencies and aim to have someone on it immediately — remotely or on-site if needed.
QWhat happens to our IT during load shedding?
We plan for it. We help you implement UPS systems, cloud-based operations and mobile hotspot failover solutions so your team stays productive regardless of the power situation.
QDo we need to sign a long-term contract?
We offer both month-to-month and annual agreements. We prefer to earn your trust through exceptional service rather than lock you in — so we're happy to start on flexible terms.
QCan you help us become POPIA compliant?
Absolutely — this is one of our most requested services. We assess your current data practices, implement the required technical controls, and provide ongoing monitoring to keep you compliant.
QDo you work with businesses outside Johannesburg?
Our primary service area is Johannesburg and Gauteng, where we can offer full onsite support. We also provide remote support nationally for cloud, security and helpdesk services.